(Last updated: May 13, 2022)
Thank you for shopping at Allens Farm Cobnuts.
Our goal is for You to be delighted with Your purchase, and to return again and again. If, for any reason, you are not completely satisfied with a purchase, please review our policy on refunds and returns outlined below.
The following terms are applicable for any products that You purchased with Us.
Conditions for Returns and Refunds
You are entitled to return Your Order and request a refund within 14 days without giving any reason for doing so.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:
- By email: info@cobnuts.co.uk
- By phone number: 01732 447908
- By mail: Allens Farm, Allens Lane, Plaxtol, Sevenoaks, Kent, UK, TN15 0QZ
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
Returns
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Allens Farm, Allens Lane, Plaxtol, Sevenoaks, Kent, UK, TN15 0QZ
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Refunds
We will refund You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@cobnuts.co.uk
- By phone number: 01732 447908
- By mail: Allens Farm, Allens Lane, Plaxtol, Sevenoaks, Kent, UK, TN15 0QZ
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Allens Farm Cobnuts, Allens Farm, Allens Lane, Plaxtol, Sevenoaks, Kent TN15 0QZ.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Allens Farm Cobnuts, accessible from https://www.cobnuts.co.uk
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.